Who we are
Tubwell Grooming Co. (“Tubwell”, “we”, “us”) runs a dog and cat grooming salon, self-wash tubs and a small pickup shop at 8014 SE 13th Ave, Portland, OR 97202. This policy covers our website, bookings, shop orders, text messages and the records we keep at the salon.
What we collect
When you book or visit
- Your name, mobile number and email address.
- Your pet’s name, breed, age, weight and coat type, and anything you tell us about their health, behaviour or past grooms.
- Vaccination records from your vet.
The groom card
Every pet has a groom card: the cut, blade lengths, notes on coat and skin, anything we noticed (like a lump or a sore ear), which groomer did the work and when. We may take photos during a visit so we can text them to you and keep the cut consistent next time.
Shop pickup orders and messages
For a pickup order we collect your name, phone, email, the items and when you plan to collect. If you send us a note through the website, we keep what you write and how you’d like us to reply.
Payments
You pay in person at the counter. Card payments are handled by our card terminal provider; we never see or store your full card number.
Website
Like most websites, our hosting provider records basic technical information (such as IP address, browser type and pages requested) in server logs used for security and troubleshooting.
How we use it
- To groom your pet safely and the way you asked.
- To confirm and remind you about appointments, and to tell you when your pet is ready.
- To prepare and hand over shop pickup orders.
- To reply to your messages and questions.
- To keep the records we need for health and safety, like proof of vaccination.
- To contact you or your vet if something about your pet’s health needs attention during a visit.
We only post a photo of your pet on social media if you’ve said yes. You can tell us “no photos online” at any hand-over and we’ll add it to the groom card.
Text messages
If you give us a mobile number, we text appointment confirmations, reminders, “ready for pickup” messages with a photo, and updates about shop orders. We don’t send marketing texts. How often depends on how often you visit. Message and data rates may apply. Reply STOP to stop reminders, or tell us at the counter. We’ll still call you if we need to reach you during a groom.
Cookies and your pickup bag
We don’t use advertising or cross-site tracking cookies. The pickup bag on our shop is saved in your browser’s local storage, so it’s still there if you reload the page or come back later. It stays on your device until you send an order, and you can clear it by emptying the bag or clearing this site’s data in your browser.
If we ever add analytics to understand how the site is used, we’ll update this section first.
Who we share it with
We don’t sell or rent your personal information, and we don’t share it for advertising. We share it only:
- With service providers who help us run the salon, such as our booking system, text and email providers, card terminal and website host. They may only use it to provide their service to us.
- With your vet, when you ask us to, or in an emergency involving your pet’s health.
- When the law requires it, or to protect the safety of people or animals.
How long we keep it
- Groom cards and pet records: while you’re a client, and for three years after your last visit.
- Shop order details: two years, for our accounts.
- Website messages: twelve months.
After that, we delete the information or remove anything that identifies you.
Your choices
You can ask us to show you what we hold about you and your pet, correct it, or delete it. You can also ask us to stop texting or emailing you. Oregon residents have rights under the Oregon Consumer Privacy Act, including the right to access, correct and delete personal data and to opt out of its sale. We don’t sell personal data, and we’ll honour these requests whether or not the law applies to a business our size.
Email hello@tubwellgrooming.com or ask at the counter. We’ll reply within 45 days, usually much sooner. We may need to confirm who you are first. If we have to keep something (for example, a vaccination record while your pet is booked in), we’ll tell you why.
Keeping it safe
Only our team can see client records, and paper forms are kept in a locked cabinet. We use reputable providers and keep our accounts protected. No system is perfectly secure, but if something ever goes wrong that affects your information, we’ll tell you and, where required, the Oregon Attorney General.
Our services aren’t aimed at children under 13, and we don’t knowingly collect their information.
Changes and contact
If we change this policy, we’ll update the date at the top of the page. For bigger changes, we’ll let current clients know by email.
Questions: hello@tubwellgrooming.com, (503) 555-0148, or Tubwell Grooming Co., 8014 SE 13th Ave, Portland, OR 97202.
Nell, ownerTubwell Grooming Co.